Hours of Operation
Our standard hours of operation are Monday-Friday 8am - 6pm Eastern time. Our hours of operation may vary around typical business holidays. If you have concerns regarding your shipment please feel free to contact our customer service department 800-203-5558.
As an alternative to this Web site, feel free to call our friendly Customer Service department at 800-203-5558. Our phones are open from 8:00 am Eastern to 6:00 pm Eastern time. Also, you may fax in orders on our 24-hour toll-free fax at 1-800-203-2703.
Download our offline order form.
There is no minimum order requirement (except for custom and semi-custom tissue/wax paper and for custom labels). We make it easy for you to fill in just a few products, as your needs arise...helping you control costs and reduce your need for storage space! .
Small Order Fees
We know that sometimes as a small business you don't need to place a full order, only one or two items will get you through. For this reason we offer small quantities with no minimum requirement. This is however, a costly service for us to provide so in order to continue offering this service while keeping our prices and freight charges low, we add a nominal ($12.50) fee to small orders (those under $75).
Premier Packaging offers you a variety of payment options:
- CREDIT CARD - We are pleased to accept VISA, Mastercard or American Express.
- TERMS - Customers requesting an open account will be asked to complete a credit application. Terms are Net 30 for credit approved accounts. Please contact us for an application. Customer's choosing to pay by terms must pay via check.
Mail Checks to: Premier Packaging, 1635 Commons Parkway, Macedon, NY 14502
Most orders are shipped via UPS or RPS. Upon your request, we will gladly ship your order by either First Day or Second Day air (Please Note that orders with expedited freight will only be shipped same day if they are placed before 12:00PM Eastern Time. Expedited freight only runs Mon-Fri. Saturday deliveries are available for an additional fee and must be requested in the comments on the order. ). You will be responsible for additional charges. You will be responsible for any additional taxes and duties on international shipments, additional taxes and duties are calculated offline after the order is placed. for more information please contact our customer service department at 800-203-5558. Most orders ship within 24 to 48 hours.
Warehouse Location: 1635 Commons Pkwy, Macedon, NY 14502
We will pay regular ground freight on stock orders totaling $0 or more (not including custom printing) shipped anywhere in the contiguous US (Alaska and Hawaii excluded from free freight)...just one of the many extras that set us apart from the competition! Small order fees still apply. Free freight applies to one ship to address.
Hassle Free Returns
We stand behind our products! If, for any reason you’d like to return what you’ve purchased, go ahead…no questions asked!
If the product is defective we will also reimburse you for the return shipping cost.
Items must be returned in full cases.
To return products follow the instructions on the return label included in your order. If you lost your return label you can easily download and print a new one here.
Quantity discounts apply to many of our products. The specific discount for each product is published in or near that product. All discounts are deducted automatically and do not need to be requested.
We are happy to provide added value to our customers by offering many closeout items at a discount from our already low prices. However, please note that since we no longer stock these items they are not returnable/refundable and not eligible for free shipping.
Back orders totaling under $20 will not be accepted and removed from the order. You may call our customer service department at 800-203-5558 to find out status of product inventory.
Repeat Custom Orders ship in 5 Days or Hot Stamping is FREE Guarantee
The maximum order size that can be printed within 5 business days is 5,000 pieces or orders using one or two printing plates. Orders larger then 5,000 pieces or two printing plates, the balance will be shipped within 10 business days. For new orders the lead time is 10 days from final proof approval. This offer only applies to hot stamping (not ink printing) and in the event that it takes longer then 5 days for repeat orders, we will refund the hot stamping charges, you will still be responsible for the plate charge and price of the packaging.
Please note: 5 day shipping applies to reorders of in-stock merchandise. Euro totes and special order products will ship with the same criteria as a new plate. The finished custom print order will ship 5 days from receipt of product or plate which ever occurs last. For more details call our Customer Service dept.
Sales and Special Offers
Sales and special offers apply to in-stock items only unless otherwise specified.
Same Day Shipping
Web orders placed by 11:00am EST are shipped out of our warehouse by the end of that business day. In order to qualify, you must be a returning customer and the order must be placed through your online customer account. Policy applies only to items that are in stock in our main warehouse and are not being customized.