Order Policy

105% Lowest Prices - Guaranteed!

We are so confident that we have the lowest pricing around that we will match any competitor’s pricing plus 5%! In order to take advantage of our “lowest price guarantee” policy; customers must call in or email us with the competitors name and proof of lower price. Lowest Price Guarantee excludes all competitor discounted or close-out items on-line or in print and proof must be submitted within 14 days of purchase. Once proof is validated, customer will receive a credit towards future orders.

Hours of Operation

Our standard hours of operation are Monday-Friday 8am - 6pm Eastern time. Our hours of operation may vary around typical business holidays. If you have concerns regarding your shipment please feel free to contact our customer service department 800-203-5558.

Easy Ordering

As an alternative to this Web site, feel free to call our friendly Customer Service department at 800-203-5558. Our phones are open from 8:00 am Eastern to 6:00 pm Eastern time. Also, you may fax in orders on our 24-hour toll-free fax at 1-800-203-2703.

Download our offline order form.

Minimum Order

There is no minimum order requirement (except for custom and semi-custom tissue/wax paper and for custom labels).  We make it easy for you to fill in just a few products, as your needs arise...helping you control costs and reduce your need for storage space! .

Small Order Fees

We know that sometimes as a small business you don't need to place a full order, only one or two items will get you through. For this reason we offer small quantities with no minimum requirement. This is however, a costly service for us to provide so in order to continue offering this service while keeping our prices and freight charges low, we add a nominal ($5.00) fee to small orders (those under $100).

Payment Options

Premier Packaging offers you a variety of payment options:

  • CREDIT CARD - We are pleased to accept VISA, Mastercard or American Express.
  • TERMS - Customers requesting an open account will be asked to complete a credit application. Terms are Net 30 for credit approved accounts. Please contact us for an application. Customer's choosing to pay by terms must pay via check.

Mail Checks to:  Premier Packaging, 1635 Commons Parkway,  Macedon, NY  14502

Shipping

Most orders are shipped via UPS or RPS. Upon your request, we will gladly ship your order by either First Day or Second Day air (Please Note that orders with expedited freight will only be shipped same day if they are placed before 12:00PM Eastern Time. Expedited freight only runs Mon-Fri. Saturday deliveries are available for an additional fee and must be requested in the comments on the order. ). You will be responsible for additional charges. You will be responsible for any additional taxes and duties on international shipments, additional taxes and duties are calculated offline after the order is placed. for more information please contact our customer service department at 800-203-5558. Most orders ship within 24 to 48 hours.

Warehouse Location: 1635 Commons Pkwy, Macedon, NY 14502

Freight Charges

We will pay regular ground freight on stock orders totaling $300 or more (not including custom printing) shipped anywhere in the contiguous US (Alaska and Hawaii excluded from free freight)...just one of the many extras that set us apart from the competition! Processing fees still apply.  Free freight applies to one ship to address.

Items marked *NFF* require that you pay freight for that product. If your web subtotal is $300 or greater with NFF items in the cart you will receive free freight on all non-NFF items, having only to pay freight for the NFF products in the order.
 

Product Returns

We stand behind our products! If you ever receive an item that is defective due to workmanship or materials, just return it. We will immediately send you a replacement. Please call for a Return Authorization Number for all returns. A 20% re-stocking fee will be applied for all returns that are not incurred due to shipping errors. Returns must be made within 60 days of invoice. We do not accept returns of holiday merchandise after December 15th.

Send Returns to:

1635 Commons Parkway,  Macedon, NY 14502  Attn:Returns/RA#

Quantity Discounts

Quantity discounts apply to many of our products. The specific discount for each product is published in or near that product.  All discounts are deducted automatically and do not need to be requested.

Closeout Products:

We are happy to provide added value to our customers by offering many closeout items at a discount from our already low prices. However, please note that since we no longer stock these items they are not returnable/refundable and not eligible for free shipping.

Back Orders:

Back orders totaling under $20 will not be accepted and removed from the order.  You may call our customer service department at 800-203-5558 to find out status of product inventory.

Privacy:

We take your privacy seriously and do not share, rent or sell your information to any third parties. You can view our full privacy policy here

Repeat Custom Orders ship in 5 Days or Hot Stamping is FREE Guarantee

The maximum order size that can be printed within 5 business days is 5,000 pieces or orders using one or two printing plates. Orders larger then 5,000 pieces or two printing plates, the balance will be shipped within 10 business days. For new orders the lead time is 10 days from final proof approval. This offer only applies to hot stamping (not ink printing) and in the event that it takes longer then 5 days for repeat orders, we will refund the hot stamping charges, you will still be responsible for the plate charge and price of the packaging.

Please note: 5 day shipping applies to reorders of in-stock merchandise.  Euro totes and special order products will ship with the same criteria as a new plate. The finished custom print order will ship 5 days from receipt of product or plate which ever occurs last.  For more details call our Customer Service dept.

Sales and Special Offers

Sales and special offers apply to in-stock items only unless otherwise specified.

Same Day Shipping

Web orders placed by 11:00am EST are shipped out of our warehouse by the end of that business day. In order to qualify, you must be a returning customer and the order must be placed through your online customer account. Policy applies only to items that are in stock in our main warehouse and are not being customized.