A Product You’re Proud of is Worth It

Suzanne is the owner of Artizanns Gift shop and Gallery. She graciously shared her story with us.

“I started my small gift/gallery with 35 Finger Lakes artisans in Naples in 2004, and after 2 years we had grown to represent 125 regional artisans.  In 2006 I took the plunge and purchased a 1905 home on Main Street w/ample parking and grew my gallery of local artisan’s works to now, representing 200 Finger Lakes artisans.

A big part of our growth is customer service, in addition to the quality and affordable work we offer.

With customer service comes free gift boxes, wrapping and packaging for items to travel.  This expense is surmountable, yet imperative to the end result.  Our repeat customers can be confident that when they purchase a gift at Artizanns, it will be presented in a fashion that they are proud to give.  As a result, my budget must include the boxes, tissue, gift bags, bubble wrap, paper wrap, bows and ribbon from Premier Packaging, whom I've been working with these past 6 years with great results.”

The thing I really appreciate about this story is Suzanne emphasizes the value of creating an excellent experience. In today’s world a great product is seldom enough to sway customers, you need to have a great product and a great service. Suzanne talks about the role of packaging in creating an experience (which of course we’re excited about) but she doesn’t stop there. She also hosts artists in action, which are free events on Saturdays and Sundays throughout the summer that feature local artisans.

From the moment you get out of your car in the scenic Finger Lakes town of Naples NY to the package you bring home you will experience art when you visit Artizanns.

You can learn more about Suzanne and the Artists she represents at www.artizanns.com

Or get the full experience by visiting the gallery at 118 North Main Street, Naples, New York 14512

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