Order Policy
Hours of Operation
Our standard hours of operation are Monday-Friday 8AM - 6PM Eastern time. Our hours of operation may vary around typical business holidays. If you have concerns regarding your shipment please feel free to contact our customer service department 1-800-203-5558.
Easy Ordering
As an alternative to this Web site, feel free to call our friendly Customer Service department at 1-800-203-5558. Our phones are open from 8:00 AM Eastern to 6:00 PM Eastern time. Also, you may fax in orders on our 24-hour toll-free fax at 1-800-203-2703. You can also try Express Shopping!
Minimum Order
There is no minimum order requirement. All orders under $50 will incur a $10.00 handling fee. We make it easy for you to fill in just a few products, as your needs arise...helping you control costs and reduce your need for storage space!
Payment Options
Premier Packaging offers you a variety of payment options:
- CREDIT CARD - We are pleased to accept VISA, Mastercard or American Express.
- TERMS - Customers requesting an open account will be asked to complete a credit application. Terms are Net 30 for credit approved accounts. Please contact us for an application.
Shipping
Most orders are shipped via UPS or RPS. Upon your request, we will gladly ship your order by either First Day or Second Day air (Please Note that orders with expedited freight will only be shipped same day if they are placed before 12:00PM Eastern Time). You will be responsible for additional charges. You will be responsible for any additional taxes and duties on international shipments, additional taxes and duties are calculated offline after the order is placed. for more information please contact our customer service department at 1-800-203-5558. Most orders ship within 24 to 48 hours.
Warehouse Location: 1635 Commons Pkwy, Macedon, NY 14502
Freight Charges
We will pay regular ground freight on stock orders totaling $300 or more (not including custom printing) shipped anywhere in the contiguous US (Alaska and Hawaii excluded from free freight)...just one of the many extras that set us apart from the competition! Please note that there is a $5.00 service charge added to residential orders. Free freight over $300 only applies to web orders.
Product Returns
We stand behind our products! If you ever receive an item that is defective due to workmanship or materials, just return it. We will immediately send you a replacement. Please call for a Return Authorization Number for all returns. Returns must be made within 60 days of invoice. We do not accept returns of holiday merchandise after December 15th.
Quantity Discounts
Quantity discounts apply to many of our products. The specific discount for each product is published in or near that product. All discounts are deducted automatically and do not need to be requested.
Closeout Products:
We are happy to provide added value to our customers by offering many closeout items at a discount from our already low prices. However, please note that since we no longer stock these items they are not returnable/refundable.