I frequently think about how fast technology is moving and how the world seems to be changing at an increasing rate. I also think about the not so distant past in the small town where I grew up, a place where the local shops and markets all took pride in the service they offered, and [...]

The other day I had an encounter with a local business owner that completely delighted me. I thought it was worth a post because it is a great illustration of how the simplest acts of customer service can be incredibly meaningful. So sit back and enjoy the story.

This past week my wife and I [...]

Opening a gift shop, and running the day-to-day affairs is one of the most rewarding experiences you can undertake. But it’s not for the faint of heart. Success is dependent on these 6 character traits.

The week of July 19 – 25th is the national celebration of independent retailers week. This event is dedicated to the mom and pop stores that are the bedrock of our local communities. Find out how you can celebrate the event.

A US congressional commission is investigating the interchange fees that credit card companies charge merchants for processing transactions. If change occurs, how will it effect your business?