Comments on: Business Never Really Changes….The Tools Do http://www.retailpackaging.com/blog/2009/07/business-never-really-changes/ Tips And Marketing Advice For Small, Independent Retailers Sat, 03 Jul 2010 14:57:54 +0000 hourly 1 By: Greg Johnson http://www.retailpackaging.com/blog/2009/07/business-never-really-changes/comment-page-1/#comment-1658 Greg Johnson Sun, 25 Oct 2009 01:44:53 +0000 http://www.retailpackaging.com/blog/?p=442#comment-1658 The posts here are great. Thanks for having them. I love reading blogs about VoIP! It's such an exciting technology. I don't comment on many web sites but had to on yours. Thanks again - great site! The posts here are great. Thanks for having them. I love reading blogs about VoIP! It’s such an exciting technology. I don’t comment on many web sites but had to on yours. Thanks again – great site!

]]> By: Josh http://www.retailpackaging.com/blog/2009/07/business-never-really-changes/comment-page-1/#comment-303 Josh Thu, 30 Jul 2009 19:48:12 +0000 http://www.retailpackaging.com/blog/?p=442#comment-303 Hello Tom, Thanks for stopping by. I could not agree more with you about the state of customer service. I truly believe that with all of the great technology available that it is not only possible for any business to provide this kind of personal service but it is easier, and more affordable then you might think. Thanks for the reminder that technology is really intended to make it easier to do business, not complicate things. Thanks, Josh Hello Tom,

Thanks for stopping by. I could not agree more with you about the state of customer service. I truly believe that with all of the great technology available that it is not only possible for any business to provide this kind of personal service but it is easier, and more affordable then you might think. Thanks for the reminder that technology is really intended to make it easier to do business, not complicate things.

Thanks,

Josh

]]> By: Tom Martin http://www.retailpackaging.com/blog/2009/07/business-never-really-changes/comment-page-1/#comment-302 Tom Martin Thu, 30 Jul 2009 19:20:18 +0000 http://www.retailpackaging.com/blog/?p=442#comment-302 Josh First, thanks for reading my blog. Second, thanks for pointing your folks to it - very kind of you. I think the key of the Vonage story is that the basic state of customer service today is horrible. So any company, big like Vonage or small like my local dry cleaner, can quickly rise to the top of a consumer's choice pile by simply doing that little extra bit to make it easy for me to do business with you. @TomMartin Josh

First, thanks for reading my blog. Second, thanks for pointing your folks to it – very kind of you.

I think the key of the Vonage story is that the basic state of customer service today is horrible. So any company, big like Vonage or small like my local dry cleaner, can quickly rise to the top of a consumer’s choice pile by simply doing that little extra bit to make it easy for me to do business with you.
@TomMartin

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