HOW DO YOU HANDLE DIFFICULT CUSTOMERS?

As a manager of Customer Service, one of the most important questions I ask when interviewing a potential employee is, “How do you handle an irate customer?” I hopefully will get an answer that is truthful and consistent with a good customer service person. There are a few tips that we can use to help […]

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How to Make a Tissue Flower Bow

Making a tissue flower bow is a fast and easy way to dress up a gift bag, string up to decorate a room, or decorate your favorite gift box. You will need: One or more colors of 20×30” Tissue paper Scissors Floral Wire Let’s get started! Step 1: Layer the colors of tissue and fold […]

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How are Small Retailers Going Green? (Infographic)

There’s been a lot of talk recently about mega corporations and their efforts to go green, such as Apple’s plans to become carbon neutral. That’s just one example of a massive scale plan to keep the planet healthy by a business with deep enough pockets to bring the plan to fruition. But we know that small […]

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Courteous is a BIG Word

I was out shopping yesterday for props to use in the photo shoot for our next Catalog and I made some curious observations. In one store, I was buying some material and a note on the counter read,”Ring Bell for Service”. I needed the material cut and so I rang the bell. After a minute […]

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7 Challenges Successful People Overcome – From a small business perspective

I recently came across a fantastic article on Forbes.com written by Travis Bradberry that discusses 7 challenges that successful people overcome. The 7 challenges are; Age, what other people think, toxic people, fear, negativity, the past or the future and the state of the world. While reading the article it struck me that while these […]

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